We are looking for dedicated professionals to join our Accounts Receivable (AR) Collections & International Voice Process team. This role is ideal for fresh graduates and individuals with up to three years of experience in AR collections or international voice processes. The selected candidates will be responsible for ensuring timely payments from customers, resolving disputes, and working with internal teams to maintain smooth accounts receivable operations.
Job Details
- Role: AR Collections / International Voice Process
- Location: Work-from-home opportunity for candidates based in Tamil Nadu, Kochi, Bangalore, Hyderabad, Bhopal, or Mumbai. Candidates should be open to relocating to Chennai when required.
- Shift: UK Shift
- Experience: 0–3 years
Key Responsibilities
- Follow up with customers via calls and emails to ensure timely payments.
- Maintain accurate records of accounts receivable transactions.
- Collaborate with Billing, Finance, Legal, Tax, and Customer Service teams to resolve disputes.
- Monitor high-risk accounts and escalate issues when necessary.
- Analyze and improve accounts receivable processes for better efficiency.
- Meet monthly productivity and collection targets.
- Reconcile customer accounts and resolve discrepancies.
- Prepare daily aging reports to track outstanding balances.
Job Responsibilities
- Accounts Receivable Management: Ensure timely collection of outstanding payments from customers through effective follow-ups via calls and emails.
- Customer Communication: Maintain professional interactions with clients, addressing payment-related queries and resolving disputes.
- Record Maintenance: Update and maintain accurate accounts receivable records, ensuring aging reports are up to date.
- Collaboration with Internal Teams: Work closely with Billing, Finance, Legal, Tax, and Customer Service teams to resolve customer issues.
- High-Risk Account Monitoring: Identify and monitor high-risk accounts, escalating unresolved issues to management when necessary.
- Process Improvement: Identify inefficiencies in the accounts receivable process and suggest improvements for better efficiency.
- Target Achievement: Meet monthly productivity and collection goals while ensuring compliance with company policies.
- Reconciliation of Accounts: Investigate and resolve discrepancies in customer accounts, ensuring accuracy in financial transactions.
- Reporting: Prepare and analyze daily aging reports to track outstanding balances and provide insights to leadership.
- Customer Experience Enhancement: Continuously look for ways to improve customer interactions and maintain positive client relationships.
Required Skills
- Strong communication and negotiation skills.
- Knowledge of AR collections processes.
- Experience in BPO voice support or international call centers.
- Ability to manage inbound and outbound calls professionally.
- Problem-solving skills and attention to detail.
- Familiarity with UK and US processes (preferred).
- Ability to work in a structured and target-driven environment.
This is an excellent opportunity to build a career in AR collections and international voice support with a competitive salary and career growth potential.
Eligibility Criteria
- Education: Any graduate (UG) or postgraduate (PG).
- Experience: 0-3 years in AR collections or international voice processes.
- Location: Must be based in Tamil Nadu, Kochi, Bangalore, Hyderabad, Bhopal, or Mumbai, with a willingness to relocate to Chennai if required.
- Communication: Must have excellent English communication skills (verbal and written).
- Shift: UK shifts (flexibility required).
Why Join Us?
- Work from Home – Flexible work setup with the potential for relocation based on business needs.
- Career Growth – Opportunity to develop skills in finance, collections, and customer service.
- Collaborative Environment – Work with experienced professionals in a structured corporate setting.
- Earn a great salary with additional incentives based on your performance.
- Professional Development – Gain hands-on experience in financial operations and customer relationship management.