IPPB Recruitment 2025: Apply for COO, CCO & Internal Ombudsman Roles

India Post Payments Bank (IPPB), a Government of India undertaking, is inviting applications from qualified and experienced professionals for the positions of Chief Operating Officer (COO), Chief Compliance Officer (CCO), and Internal Ombudsman on a contract basis. Interested candidates can apply online within the stipulated dates.

Important Dates:

• Opening date for Online Registration: March 29, 2025 (10:00 AM)
• Closing date for Online Submission of Applications with Fee: April 18, 2025 (11:59 PM)

Eligibility Criteria:

The age and post-qualification experience required as of March 1, 2025, for each position are:

Vacancy Details:

The tentative vacancies, including reserved categories, are as follows:

(Note: Horizontal reservation is applicable for Persons with Disabilities as per government norms.)

Job Descriptions and Minimum Eligibility Criteria:

Chief Compliance Officer (CCO)

Key Responsibilities:

• Ensure compliance with regulations, rules, and standards.
• Provide clarity on compliance-related issues.
• Conduct risk assessments and develop risk-oriented activity plans.
• Monitor compliance and report failures to relevant authorities.
• Ensure adherence to RBI and other regulatory requirements.

Educational Qualification:

• Graduate in any discipline (Preference for CA/CS/MBA Finance/Post Graduate degree).
• Certified Banking Compliance Professional by IIBF is preferred.

Experience:

• Minimum 18 years in banking/financial services.
• At least 5 years in Audit/Finance/Compliance/Legal/Risk Management at a senior management level.

Chief Operating Officer (COO)

Key Responsibilities:

• Lead operations, including customer onboarding, service, technology, HR, and vendor relationships.
• Develop operational policies, frameworks, and risk management strategies.
• Align operations with the Department of Post (DoP) and Government of India.
• Ensure regulatory compliance and customer service excellence.

Educational Qualification:

• Graduate in any discipline.

Experience:

• Minimum 18 years in Banks/Financial Institutions.
• Minimum 10 years in banking operations.
• Worked in a position not below three levels from MD & CEO for at least two years in the last five years.

Internal Ombudsman

Key Responsibilities:

• Act as an Internal Ombudsman to strengthen the grievance redressal system.
• Reduce complaints escalated to the Banking Ombudsman.
• Handle internal grievance resolution within the bank.

Educational Qualification:

• Graduate in any discipline.

Experience:

• Retired or serving officer not below Deputy General Manager rank.
• Minimum 7 years of experience in banking, regulation, supervision, payments, settlements, or consumer protection.

Selection Process:

• Selection will be based on an Interview.
• The bank reserves the right to conduct additional assessments, Group Discussions, or Online Tests.
• Shortlisted candidates will be notified on the IPPB website.

Application Fee (Non-Refundable):

Age Relaxation:

• SC/ST: 5 years
• OBC (Non-Creamy Layer): 3 years
• PWD (UR): 10 years
• PWD (OBC): 13 years
• PWD (SC/ST): 15 years
• Maximum age (after relaxation) should not exceed 56 years.

Compensation & Contract Terms:

• COO & CCO: Contract for 3 years (extendable up to 2 more years based on performance).
• Internal Ombudsman: Fixed 3-year contract, non-renewable.
• Competitive remuneration as per industry standards.

Job Location:

• Corporate Office, New Delhi.
• Candidates must be willing to relocate anywhere in India as per the bank’s requirements.

How to Apply:

• Online applications only from March 29, 2025, to April 18, 2025.
• Multiple applications require separate submissions for each post.

Pre-requisites for Applying Online:

• Scan and upload a photograph and signature as per specifications.
• Keep required documents ready for online payment.
• Have a valid personal email ID for communication.

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